Last updated 4 October 2026
This Refund Policy explains how refunds work for Crayonie's paid plans. Payments are processed by Polar.sh, acting as our reseller and Merchant of Record, and refunds are issued through Polar in line with this policy.
You can ask for a full refund of any payment within 14 days of the date you were charged, for any reason. This applies to every paid plan, monthly or annual, and to first payments and renewals alike. There are no conditions: you do not need to give a reason, and it does not matter how much you have used Crayonie in that time.
When a refund is issued, the subscription it paid for ends and your account returns to the Free plan.
You can cancel a monthly or annual subscription at any time from your account settings. Cancelling stops future renewals. You keep your paid plan until the end of the period you have already paid for, after which your account returns to the Free plan. If you also want your money back for the current period, ask for a refund within 14 days of that charge, as described above.
Email support@crayonie.com from the email address on your account, within 14 days of the charge. Refunds go back to the original payment method; how long they take to appear depends on your card issuer or bank, and can be several business days.
This policy does not limit any rights you have under the consumer law of the country where you live.
Questions about this Refund Policy, or refund requests, can be sent to support@crayonie.com.